Terms of Service
Who we are
EkiMove is a ride-booking and load-moving platform for Ekiti State, Nigeria. The app connects passengers and customers with independent, verified drivers.
By creating an account or using EkiMove, you agree to these Terms, our Privacy Policy, our Community & Safety Guidelines and our Cancellation & Refund Policy. Drivers also agree to the Driver Agreement.
Your account
You must be at least 18 years old and give accurate details, including your real name and a phone number or email address you control.
Keep your password private. You are responsible for activity on your account. Tell us at once through Support if you think someone else has used it.
One person, one account. Accounts cannot be sold or transferred.
Booking and fares
Ride fares are fixed in advance for each approved route and vehicle and are shown before you book. A second motorcycle passenger, where allowed, costs the extra charge shown in the app.
Loads (big cars, vans and dyna trucks) are priced by a quote agreed with EkiMove support. A quote is only binding once you accept it in the app.
EkiMove offers your request to available drivers but cannot guarantee that a driver will be found or how long it will take.
Package deliveries
You can send a package within our service areas. You must describe it honestly, pack it securely, mark it fragile where needed, and give a recipient who can receive it.
Packages must not contain cash, weapons, drugs, stolen goods, dangerous or banned items, or anything illegal. Riders may refuse a package that looks unsafe or doesn’t match its description, and we may report illegal items to the police.
The rider hands the package over only when the recipient gives the 4-digit delivery code. Keep the code private until the package is in the recipient’s hands.
Report a lost or damaged package through Support within 24 hours of the delivery time. Any compensation is limited and assessed case by case.
Booking ahead, promo and invite codes
You can book a ride up to 7 days ahead. EkiMove starts looking for a driver shortly before your pickup time but cannot guarantee one will be available.
Promo and invite codes give money off the fare shown in the app. They have no cash value, can’t be swapped or sold, and may have limits and end dates. A code used on a booking that is cancelled before payment can be used again.
We may cancel codes or invite rewards that are misused, for example through fake or duplicate accounts.
Payment
EkiMove is cashless. Pay only through the methods shown in the app (bank transfer to the account shown in the app, or card through our payment partners). Never pay a driver directly or in cash.
A trip starts only after its payment is confirmed. A screenshot is not proof of payment.
Refunds and cancellation fees follow our Cancellation & Refund Policy.
Safety features
Every trip has a pickup PIN, shown in the passenger’s app. Give it to the driver only once you are with them and the plate matches.
You can share a live link to your trip with someone you trust, and use SOS on a live trip to alert EkiMove. In an emergency, call 112 first.
Conduct and enforcement
Everyone must follow the Community & Safety Guidelines. We may warn, suspend or remove accounts that break them, give false information, misuse payments or put others at risk. Serious cases may be reported to the police.
Our responsibility
We work to keep EkiMove safe and available, but the app is provided as it is and may sometimes be unavailable. To the extent the law allows, EkiMove is not liable for indirect losses or for events outside our reasonable control. Nothing in these Terms limits rights you have under Nigerian consumer protection law.
Changes and law
We may update these Terms. If a change is important, we will ask you to accept the new version in the app before you continue.
These Terms are governed by the laws of the Federal Republic of Nigeria.
Questions or complaints: use Support in the app or the contacts shown on our website.
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