Frequently asked questions
Quick answers about riding, sending packages and driving with EkiMove.
- How do I pay for an EkiMove ride? EkiMove is cashless. You can transfer to your own EkiMove account number (it confirms automatically), pay by card, or pay by bank transfer. You pay after a driver has been assigned.
- Is the fare fixed? Yes. Each route has a fixed price that you see before you book. There is no haggling with the driver.
- What is the pickup PIN? Every trip has a 4-digit PIN in My rides. Tell it to the driver only once you have checked the plate number. The trip cannot start without it.
- How does EkiMove keep me safe? Every driver is checked by EkiMove before their first trip. You can see the driver's name, vehicle and plate, share your trip live with someone you trust, and press SOS during a trip. In an emergency, call 112.
- Can I book a ride for later? Yes. You can book up to 7 days ahead. EkiMove starts looking for a driver shortly before your pickup time.
- How do I send a package? Use Send a package in the app. Choose small, medium or large and enter the recipient's name and phone number. They get a tracking link and a 4-digit code by text, and give the code to the rider on delivery.
- Can EkiMove move furniture or a room? Yes. Book a big car, van, bus or dyna truck on Move a load. EkiMove agrees the price with you in chat before a driver is sent.
- How do I become an EkiMove driver? Apply on the Drive with EkiMove page with your details, a face photo and your vehicle. EkiMove checks you and your vehicle before you can take trips. Earnings are paid to your bank account.
- Do I need to download an app? No app store download is needed. EkiMove works in your phone's browser at ekimove.com.ng, and you can add it to your home screen so it opens like an app.
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