Privacy Policy
What we collect
Account details: your name, the phone number and/or email you sign in with, whether you have confirmed them with a code, and your password (stored only in a scrambled, one-way form).
Trip details: pickups, destinations, booked pickup times, fares and discounts, vehicle, ratings, cancellations, messages between you and your driver in the trip chat, and messages with Support.
Places you save (such as Home or Work) and who invited you to EkiMove, if anyone.
Payment records: amounts, methods and references. We do not store card numbers; card payments are handled by our payment partners.
Identity checks: passengers who verify their ID give the ID type, number and a photo of it. Drivers give a face photo and vehicle details.
Location: drivers share their phone’s location while they are online, so we can offer them nearby trips and show passengers their driver approaching. During a trip we keep the driver’s route (the trip’s GPS trail). Passengers’ phones do not share GPS location with EkiMove.
Security records: when you sign in, we record the time, IP address and device type.
Emergency contact: the name and number you choose to add.
Why we use it
To run the service you ask for: bookings, matching drivers, payments, payouts, receipts and support (performance of a contract).
To keep people safe and prevent fraud: identity checks, pickup PINs, trip trails, sign-in records, ratings and safety reports (legitimate interests and legal obligations).
To meet legal, tax and accounting duties.
We do not sell your personal data.
Who sees it
Your driver sees your first name and last initial, pickup and destination, and whether your ID is verified. Passengers see their driver’s first name and last initial, vehicle and plate number, rating and live location during the trip.
Anyone you send a trip-sharing link to can see that trip’s status, driver details and map until two hours after it ends, or until you stop sharing.
EkiMove staff see what they need to run and protect the service, including ID photos and trip trails, and every review is recorded.
Service providers that process data for us: payment partners (Paystack, and Interswitch if card payments are offered), photo storage (Cloudinary), hosting (Render), maps (OpenStreetMap or Geoapify), text-message and email providers (to send sign-in and reset codes), your phone’s notification service (if you turn notifications on), error monitoring (without your name or contact details) and, if you use the Atọ́nà assistant, an AI provider that processes your chat messages to reply.
Authorities, when the law requires it or to protect someone’s safety.
How long we keep it
You can download a copy of your data or ask us to delete your account from your profile at any time. We keep account, trip, payment and safety records for as long as your account is open and afterwards for as long as needed for safety, legal and accounting purposes. If an account is removed, we erase the name, phone number and sign-in but keep trip and payment records in anonymised form.
Your rights
Under the Nigeria Data Protection Act 2023 you can ask to see, correct or delete your data, object to some uses, or ask for a copy. Some records must be kept for legal reasons.
Message Support in the app to make a request. If you are unhappy with our answer, you can complain to the Nigeria Data Protection Commission (NDPC).
Security
We use encrypted connections, private storage for ID and driver photos, scrambled passwords, automatic sign-out after a period of inactivity, and access records for staff.
The app keeps your sign-in only for the current browser session on your device.
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